Frequently Asked Questions
Everything you need to know about your Kaneljoseph experience.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-15 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific fabric elasticity mentioned in the description.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible installment options through Klarna and Afterpay.
Are your materials sustainably sourced?
At Kaneljoseph, we prioritize ethical production. We partner with manufacturers who utilize organic cotton, recycled polyesters, and eco-friendly dyes to minimize our environmental footprint.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.